Health Manager Issue 3

In this issue:

Improving patient satisfaction scores
Knee/liver MRI workflow evaluated with the Lean
Six Sigma method
A web-based supplementary programme for basic nursing skills
High-performance work practices and knowledge creation
Workload and health worker performance
Patients’ perceptions of care and hospital quality/safety
Resisting change or preserving value
Planning and scheduling of semi-urgent surgeries
US innovations in healthcare delivery
Estimating return on leadership development investment

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